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LabKey Apache unable to start after increasing Tomcat memory

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LabKey Apache unable to start after increasing Tomcat memory wdduncan  2018-11-16 10:25
Status: Closed
 

Hello,

I am trying to increase the memory from 1024 to 2048 for the Apache service as described here:

https://www.labkey.org/Documentation/wiki-page.view?name=configwebappmemory

LabKey is running on Windows Server:
OS: Microsoft Standard Windows Server 2012 R2 Standard
Version: 6.3.9600 Build 9600

After increasing the memory to 2048, Apache fails to start. I have attached a screenshot of the error message. I couldn't find more detailed info in the system logs, but I am not a system admin.

When decrease the memory back to 1024, the Apache server starts.

Has anyone encountered this kind of problem?

Thanks,
Bill
 
 
Jon (LabKey DevOps) responded:  2018-11-30 13:28
Hi Bill,

Unfortunately, there isn't enough to go on here. There should be catalina logs in the TOMCAT_HOME/logs directory that should give some insight as to what specifically failed. The Windows Event Viewer should also give some additional information as well.

Also, are you running in a 32-bit or 64-bit environment? If it is 32-bit (for the OS, the Java Server JRE, Tomcat), there are some memory limitations.

Regards,

Jon